pola mahjong FAQ

When you register on pola mahjong, we collect your full name, date of birth, government-issued ID number (KTP, passport, or driving licence), email address, and phone number. You also choose a username and password. During KYC verification, we request a photo of your ID document and sometimes a selfie to confirm your identity. This process protects both you and pola mahjong from fraud and ensures compliance with local gaming regulations. Verification typically completes within one business day. Users in Jakarta, Surabaya, Bandung, and other regions are subject to the same verification requirements. Do not share your credentials with anyone; pola mahjong staff will never ask for your password.

The pola mahjong account-opening process follows four steps. First, visit our registration page and enter your email, username, password, and basic personal data. Second, verify your email by clicking the link we send you. Third, upload your government ID and complete KYC verification—this may take a few hours to a full business day. Fourth, once approved, log in, add a linked payment method (DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet), and deposit your first funds. Your account is now active, and you can access live football betting on Liga 1, Piala Indonesia, live-dealer tables, and slot games. If verification is delayed, check your email for any additional document requests.

You can modify your account settings—email, phone number, password, and linked payment methods—from the Settings page within your pola mahjong account. We recommend changing your password every three months. To pause your account temporarily, contact our support team via in-app chat or email; we can restrict access for a set period. If you wish to close your account permanently, request closure through support; we process this within two business days and return any remaining balance to your linked payment method. Note that permanent closure is irreversible and blocks you from registering a new account with the same ID number for a specified period.

Our in-app live chat support is available during standard business hours, with response windows typically ranging from a few minutes to several hours depending on query volume. We do not provide real-time support outside these hours, but you can submit an email inquiry at any time and we will respond within one business day. Critical account issues—such as unauthorized access or payment failures—are prioritized. For immediate technical help, check the troubleshooting section within the app or consult this FAQ. During holiday periods such as Idul Fitri, Idul Adha, Imlek, or Nyepi, our response times may be longer.

Yes. pola mahjong supports deposits and withdrawals via virtual-account transfers from mobile banking, local payment, online payment, and e-wallet. When you select a bank virtual account as your deposit method, we generate a unique account number linked to your pola mahjong profile. Transfer your funds from your personal bank account to this virtual account using your bank's mobile app or ATM. Transfers typically credit to your pola mahjong balance within one business day, depending on your bank's processing speed. For withdrawal, we reverse the process and send funds back to the bank account you specified during setup. We also support e-wallets: mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. Choose the method that offers the fastest settlement for your needs.

pola mahjong does not charge fees on deposits or withdrawals. All funds you transfer via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts arrive in full to your pola mahjong balance or are paid out in full to your linked payment account. Your individual bank or payment provider may apply their own transfer fees; contact them for details. We also do not charge fees for password resets, account updates, or support inquiries. If you see an unexpected fee on your withdrawal, it likely originates from your bank or payment provider, not pola mahjong. Contact our support team or your bank to clarify.

pola mahjong offers demo mode for most slot games—Mahjong Ways, Aviator, Sweet Bonanza, Gates of Olympus, and Fortune Tiger—allowing you to play with virtual credits at no risk. Demo play is identical to real-money play except that demo winnings cannot be withdrawn. Use demo mode to familiarize yourself with game rules, volatility, and features before depositing real funds. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) require a funded account to participate; no demo option is available for these. Demo mode resets your virtual-credit balance daily. If you run out of virtual credits, wait until the next day or switch to a different game.

Our loyalty tier programme rewards frequent players on pola mahjong with escalating benefits. As you place bets on football (Liga 1, Piala Indonesia, Champions League), live-dealer tables, slots, and esports markets (Mobile Legends, Free Fire, PUBG Mobile), you accumulate loyalty points. These points unlock perks such as cashback rebates, exclusive tournament invitations, and bonus offers at higher tiers. Your tier status resets periodically based on your activity during the measurement window. Tier benefits are applied automatically; no action is required on your part. For details on your current tier, points balance, and upcoming perks, visit the Loyalty section of your pola mahjong account.

We protect your pola mahjong account using multiple layers: encrypted login (TLS 1.2 minimum), two-factor authentication (email or SMS), and tokenized payment processing so we never store your full credit-card or wallet details. Your password should be unique and not reused on other sites. Enable 2FA immediately after registration. If you suspect unauthorized access, change your password and contact our support team right away. We monitor accounts for suspicious activity—unusual login locations, rapid-fire transactions, or large withdrawals—and may request additional verification. Never share your account credentials or one-time codes with anyone, including pola mahjong staff.

Yes. On the pola mahjong login page, click "Forgot your password?" and enter your registered email address or username. We send you a password-reset link via email. Click the link within the specified time window (typically one hour) and create a new password. If you do not receive the email, check your spam folder or contact our support team to resend it. If you cannot access your registered email, provide your account details and government ID photo to our support team and we can help you regain access. For security, we verify your identity before processing password resets.

Payment failures can occur for several reasons: insufficient funds in your mobile banking, local payment, online payment, e-wallet, mobile banking, or bank account; network interruption during transfer; incorrect virtual-account number; or temporary unavailability of the payment gateway. Check your pola mahjong transaction history—failed transactions do not deduct from your balance. Verify that your payment method has sufficient funds and that you are using the correct virtual-account number for bank transfers. Retry the deposit after a few minutes. If the problem persists, contact our support team with your transaction ID or payment reference number, and we can investigate why the transfer failed.

Withdrawal processing times depend on your payment method and the level of verification we require. E-wallet withdrawals via local payment, online payment, e-wallet, mobile banking, local payment, and online payment typically complete within standard verification windows. Bank virtual-account withdrawals to e-wallet, mobile banking, local payment, or online payment may take one to two business days. Once we approve your withdrawal, funds are transferred to your payment provider, who may then require additional processing time. Large or unusual withdrawals may be held for enhanced verification to prevent fraud. Once your withdrawal status shows "completed" in your pola mahjong history, check your payment account for arrival. If funds do not arrive within the stated timeframe, contact our support team.