pola mahjongTerms of Use

When you open an account on pola mahjong, you enter into a relationship governed by these terms. We set out the conditions under which we provide access to our platform—covering account creation, deposit and withdrawal mechanics, game rules, and dispute resolution. These terms apply to all users accessing pola mahjong from supported jurisdictions.

Our platform operates under jurisdiction-restricted access: we provide services only where local law permits. Users are responsible for verifying that their access and use of pola mahjong comply with applicable law in their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited or where we lack regulatory authorization.

This document outlines your rights and obligations as a pola mahjong user, how we handle your account and funds, and the process for resolving disputes. Read it carefully before engaging with any game category—live blackjack, roulette, slots, football markets, or esports betting.

Account Opening and Verification on pola mahjong

To access pola mahjong, you must create an account using your full legal name, valid email address, and phone number. We require government-issued photo identification (KTP, passport, or driver's license) as part of our KYC (Know Your Customer) verification process. This verification is mandatory and applies to all users regardless of their intended game category—whether you plan to deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts through mobile banking, local payment, online payment, or e-wallet.

Our verification team cross-references your submitted documents against official records. Once verified, typically within a few hours, you can link a payment method and deposit funds. We reserve the right to request additional documents or information if we detect inconsistencies or if your account activity patterns trigger our compliance review. Providing false or misleading information during account opening is grounds for immediate account suspension and forfeiture of funds.

Account ownership

Your pola mahjong account is personal and non-transferable. You are solely responsible for all activity on your account.

Age requirement

You must be of legal age in your jurisdiction to access pola mahjong. Verification confirms your identity and age eligibility.

Account credentials

You must keep your password secure and confidential. We do not store passwords in plain text and never request them via email or chat.

Multiple accounts

Opening multiple accounts to circumvent limits or claim bonuses multiple times violates our terms and may result in suspension.

Deposits, Withdrawals, and Payment Methods on pola mahjong

When you deposit funds into your pola mahjong account, you transfer ownership of those funds to us; we hold them in trust to facilitate your gaming activity. Deposits via e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) and local payment typically settle within seconds. Bank virtual-account deposits (online payment, e-wallet, mobile banking, local payment) may take one to two hours depending on inter-bank processing speeds. We do not guarantee deposit timing and are not responsible for delays caused by your bank or payment provider.

Withdrawals are processed back to the payment method you used for deposit. You cannot withdraw to a different method than your linked deposit account. Our compliance team reviews all withdrawal requests to verify they align with your account history and pass anti-fraud checks. This review may add one to three business days for your first withdrawal; subsequent requests typically process faster. We reserve the right to request additional documentation to support large withdrawal requests or to investigate suspicious patterns.

We do not accept third-party deposits. Funds must originate from a bank account or e-wallet registered in your legal name. Deposits from other individuals' accounts may be flagged, frozen, and returned to the source, or held pending investigation. Similarly, you cannot request withdrawal to accounts belonging to other individuals—all cashouts must return to your personal account.

Game Rules and Settlement

Each game category on pola mahjong—live blackjack, roulette, slots like Mahjong Ways or Fortune Tiger, football markets, or esports betting—operates under specific rules. We provide rule summaries within each game lobby. By entering a game, you acknowledge and accept those rules. Game outcomes are determined server-side; you may not dispute a result on technical grounds unless we identify a genuine platform error that affected multiple accounts. Minor connection interruptions do not invalidate rounds—your outcome is processed server-side regardless.

Settlement occurs in real time. Your account balance updates immediately upon game completion. We maintain a full transaction log accessible in your account dashboard showing all bets, results, and payouts. This record is the authoritative account of your activity and is available for dispute resolution.

On pola mahjong, we commit to transparent settlement, secure data handling, and fair access across our platform. Your verified identity and linked payment method form the foundation of all transactions.

Our pola mahjong Policy on Data, Security, and Disputes

Data Protection and Account Security

We store your account information, including identity documents, contact details, and transaction history, using encryption standards (SSL/TLS). Your personal data is accessed only by our compliance and support teams on a need-to-know basis. We do not sell your data to third parties. We may share limited information with payment providers and regulatory authorities if legally required. You retain the right to request a copy of your personal data or to request deletion of your account and associated records, subject to applicable data-retention laws and outstanding fund balances.

We recommend enabling two-factor authentication (2FA) on your pola mahjong account if available. This adds a security layer beyond your password. Keep your login credentials confidential and change your password regularly. If you suspect unauthorized access, reset your password immediately and contact our support team.

Dispute Resolution and Complaints

If you dispute a transaction, game outcome, or account status, contact our support team through in-app chat or email. Provide your account ID, the specific date and game, and a clear description of your concern. We investigate complaints within five to ten business days. Our decision is based on server logs, transaction records, and game settlement data. If you remain unsatisfied after our internal review, you may escalate to our designated dispute resolution body or pursue local regulatory channels in your jurisdiction.

Account Suspension and Termination

We may suspend or close your pola mahjong account immediately if we detect fraud, violation of these terms, or activity that exposes us to legal or compliance risk. Reasons include but are not limited to: providing false identity information, attempting to circumvent limits using multiple accounts, depositing funds from third-party sources, or using your account for money laundering or sanctions evasion. Upon suspension, your account balance is frozen pending investigation. If the suspension is later lifted, your balance remains available. If the account is closed due to confirmed violation, we may forfeit your balance in accordance with local law and our compliance obligations.

You may request account closure at any time. Submit a closure request through your account settings or contact our support team. We will process your request and return any remaining balance to your linked payment method within five to ten business days, subject to any pending investigation or regulatory hold.

Jurisdiction and Applicable Law

Our services on pola mahjong are available only in jurisdictions where we hold appropriate authorization or where applicable law permits. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported Indonesian regions may access pola mahjong subject to local gaming regulations. We do not offer access in jurisdictions where online gambling is prohibited or where we lack regulatory standing. Users are responsible for confirming legal availability in their own region before account creation. Violation of local gaming law is your responsibility; we are not liable for penalties or legal action arising from your breach of local jurisdiction.

Amendments to These Terms

We may update these terms at any time. We will notify users of material changes via email or in-app notification. Your continued use of pola mahjong after such notice constitutes acceptance of updated terms. For account closures or significant policy changes, we provide thirty days' notice. Review these terms periodically to remain informed of current pola mahjong policy.

These terms constitute the entire agreement between you and pola mahjong regarding your use of our platform. They supersede any prior communications or understandings. If any provision is found unenforceable, the remaining provisions remain in effect.