pola mahjongPrivacy Policy

This page describes what we collect when you use pola mahjong and how we keep that data protected. We collect information necessary to verify your identity, process your deposits and withdrawals through payment providers like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and maintain transaction records for regulatory compliance. Our privacy approach balances your rights with our operational and legal obligations.

We at pola mahjong do not sell your personal data to third parties for marketing purposes. We do share limited information with payment processors to complete your transactions, with compliance authorities if legally required, and internally among our team members on a need-to-know basis. We encrypt all data in transit and at rest using industry-standard security practices.

This policy applies to all users accessing pola mahjong from supported jurisdictions—including Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other regions where our service is legally available. Read this policy carefully to understand our data practices.

What We Collect and How We Use Your Data on pola mahjong

Identity and Verification Information

When you create a pola mahjong account, we collect your full legal name, date of birth, phone number, email address, and residential address. We also request a scanned copy of your government-issued identification (KTP, passport, or driver's license). We use this information to verify your identity against official records—a mandatory process that prevents underage access and account fraud. Your identity data is stored in encrypted databases separate from your gaming activity logs.

We retain your identity information for as long as your account is active, plus seven years after closure for regulatory audit purposes. If you request account deletion, we anonymize your personal identifying data while retaining transaction records as required by applicable law and financial regulations.

Payment and Financial Information

To deposit funds on pola mahjong, we collect payment method details: your linked e-wallet account (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet identifier, or bank account number (for mobile banking, local payment, online payment, e-wallet virtual accounts). We do not store your full credit card numbers, bank PINs, or e-wallet passwords. Instead, we store encrypted tokens provided by payment processors that authorize future transactions. These tokens expire and require re-authorization if payment methods change.

We retain transaction records (deposit amount, withdrawal amount, date, status) indefinitely for compliance and dispute resolution. Financial records are subject to regulatory holds and audit requests from Indonesian authorities.

Identity data

Name, DOB, address, government ID number; stored encrypted; retained seven years post-closure.

Payment tokens

Encrypted authorization tokens from mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment; not your raw account credentials.

Transaction logs

Deposits, withdrawals, game bets, and payouts; retained indefinitely for audit and dispute resolution.

Device and session data

IP address, device type, browser fingerprint; retained for security and fraud detection for six months.

Game Activity and Betting Records

We log all gaming activity on pola mahjong: each bet placed, game outcome, and payout. This includes live blackjack, roulette, baccarat, slots, football markets on Liga 1 and Piala Indonesia, esports betting on Mobile Legends and Free Fire, and card games. We use this data to settle games, detect unusual patterns that may indicate fraud or problem behavior, and respond to player disputes. Game records are stored server-side with timestamps and are not shared with third parties outside our compliance team.

Third-Party Data Processors

Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your transaction details to process deposits and withdrawals. Each payment provider has its own privacy policy; we encourage you to review their terms. We do not control how payment providers use your data beyond the scope of transaction processing. Our servers may sit outside your jurisdiction (on cloud infrastructure operated by third parties), which means your data may be stored or processed internationally. By using pola mahjong, you consent to this international data transfer.

At pola mahjong, we encrypt all data transfers, limit access to personal information, and maintain compliance with local data-protection principles.

Your Rights and Our Data-Handling Commitments on pola mahjong

Your Rights to Access and Delete Your Data

We provide you the right to request a copy of your personal data stored on pola mahjong. Submit a data-access request through our support team with your account ID and a clear description of the data you seek. We aim to respond within thirty days. Similarly, you may request deletion of your account and associated personal data. Upon deletion, we anonymize personally identifying information but retain transaction records as required by financial regulations and applicable law.

Cookies and Tracking Technologies

We use cookies on pola mahjong to maintain your session, remember login preferences, and detect fraudulent activity. Essential cookies are required for the platform to function and cannot be disabled. Optional cookies track user behavior patterns to improve our platform experience; you may opt out of optional cookies through your browser settings. We do not use cookies for third-party marketing or behavioral advertising.

Data Breach Notification and Security Incidents

If we detect unauthorized access to your pola mahjong account or a data breach affecting our systems, we will notify affected users by email within a reasonable timeframe. Our notification will describe the nature of the breach, steps we are taking, and recommended actions for you (such as password reset). We maintain incident response procedures and work with relevant authorities if required by law.

Contact and Data Protection Inquiries

For questions about how we handle your data on pola mahjong, requests to access or delete personal information, or concerns about data privacy, contact our support team through in-app chat or email. Provide your account ID and a clear description of your request. We do not charge fees for data-access or deletion requests unless you submit multiple redundant requests in a short period.

Policy Updates and Your Consent

We may update this privacy policy at any time. We will notify users of material changes via email or in-app notification before the change takes effect. Your continued use of pola mahjong after such notification constitutes acceptance of the updated policy. If you disagree with any change, you may request account closure and withdrawal of your funds.

Our pola mahjong privacy approach reflects our commitment to protect your data while maintaining compliance with regulatory requirements and enabling our payment and verification processes. We operate transparently: we do not sell your data, do not use aggressive tracking for external marketing, and do not retain data longer than necessary for operational and legal purposes.